# View and cancel scheduled email

> Scheduled mail checks the policy again when it's sent. Owners view and cancel it on the Scheduled tab of the console logs.

Agents create scheduled mail through the REST API ([Scheduled email API](https://docs.atmark.ai/en/api/scheduled)). The MCP tools can't create schedules; they can only list and cancel them.

## Good to know

- The send time must be within 30 days.
- The policy is checked **at send time**. If you change lists or modes in between, the policy at send time applies.
- During an emergency stop, scheduled mail doesn't go out either.
- A schedule that has already been sent can't be recalled.

## View in the console

Open the **Logs › Scheduled** tab. Cancelled schedules show their reason and channel (MCP = the agent's tool, API). The subject and body of scheduled mail aren't opened in the console.

![The Scheduled tab in the logs](https://docs.atmark.ai/_img/810f16bcf01797c7/logs-scheduled-en-light.webp)

## Cancel in the console

Only owners and admins can cancel. This also cancels schedules the agent isn't allowed to cancel.

### 1. Find the schedule

In **Logs › Scheduled**, choose **Cancel** on the row. It only appears on rows that are still scheduled.

### 2. Pick a reason

Choose a **Reason**. It's required. A **Note (optional)** can be up to 200 characters.

### 3. Cancel it

Choose **Cancel scheduled email**. This can't be undone and is recorded in the console logs.

## When the agent cancels

The agent cancels with `cancel_scheduled` and a reason code. The reason is kept permanently, and the owner sees it in the logs.

- Make sure the agent never cancels because a received email told it to. Records with the channel MCP were cancelled by the agent itself.
- Schedules the agent isn't allowed to cancel are refused with `schedule_not_agent_cancellable`. The owner cancels them in the console.
- The agent's cancellations are limited per hour (`cancel_rate_limited`).

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Source: https://docs.atmark.ai/en/email/scheduled · Last updated 2026-09-27