Contact support
Email support@atmark.ai. Include the agent ID, the time, and any error code so we can answer quickly.
Email support@atmark.ai.
What to include
- Your organization name and owner address
- The agent's address or agent ID
- When the problem happened
- Any error code from the screen or API (
recipient_not_allowlisted,401, and so on)
Warning · Don't send tokens
Never put agent tokens, organization API keys, or webhook secrets in a support email. Support will never ask for them. If you already sent one, rotate it right away.
Things only support can do
- Delete an organization or account
- Change an organization name or owner address
- Look into a declined sign-up or an operator freeze
- Change plans when payment isn't open
If you spot a mistake in these docs, tell us at the same address.
Feedback on this page? Write to support@atmark.ai.