Check sending limits
Sending limits per minute, hour, and day, recipients per message, daily organization recipients, and the suppression list. They apply in every mode.
Limits apply in every outbound mode. Even All can't go past them.
Agent limits
See Limits under the Email › Outbound column.
| Limit | Who sets it |
|---|---|
| Per minute | Owners and admins, with Change. It can't go above your plan's limit. |
| Per hour · Per day | Set by operators. |
| Recipients per message | Set within your plan's limit. |
The agent sees the same values under limits in get_my_policy.
Recipients per organization per day
The number of recipients your whole organization can email in a day. The daily recipient limit ramps up to the plan values over about two weeks. See Plans and limits for each plan.
When a limit is hit
The send ends as denied with a reason code, such as rate_limit_per_minute, rate_limit_per_hour, rate_limit_per_day, recipients_per_message, daily_send_limit, or plan_daily_cap. For limits that lift over time, retry_after_seconds in the response says how long to wait.
Suppression list
Atmark doesn't send again to addresses that bounced or reported mail as spam. The reason is then suppression_list. Check that the recipient's address is right.
Feedback on this page? Write to support@atmark.ai.