Read the logs
See what your agents tried to send and the decisions, the mail they received, console actions, and scheduled sends.
Organization-wide logs are under Logs in the sidebar; a single agent's logs are under Logs on the agent's screen. Every role can view them.
Tabs
| Tab | Content |
|---|---|
| Outbound | Mail your agents tried to send, and the gate's decision. Denials are recorded with a policy code. |
| Inbound | Mail sent to your agents' addresses. Quarantined mail is recorded here too. Bodies aren't opened in the console. |
| Console | Console actions in this organization (what, when, target). An audit record that can't be deleted. |
| Scheduled | Scheduled sends and cancellations. Cancelled schedules show their reason and channel. See Scheduled email. |
Filter
- Filter by Agent and Result.
- On the Inbound tab, you can also filter by From (the full address, exact match) and a date range.
- Load new records with Refresh and older ones with Load more.
Details
Select a row to open the details on the right. Outbound records show recipients, the decision, reasons, the policy version, and delivery events. Records older than the 1-year retention period have their body deleted.
When to look
- Mail didn't go out: the result and reason on Outbound
- The agent didn't see an email: whether it was quarantined, on Inbound
- Who changed a policy or token: Console
- The agent cancelled a schedule: the channel and reason on Scheduled
Feedback on this page? Write to support@atmark.ai.