Stop sending with an emergency stop
Stop outgoing mail for one agent or your whole organization, right away. Receiving and reading continue.
Warning · If a token leaked, revoke it instead
An emergency stop doesn't revoke tokens. During the stop, a leaked token can still read received mail, and after you resume it can send again. Revoke that token.
Before you start
- Owners and admins can stop sending. Only owners can resume a whole-organization stop.
What stops
| Stops | Keeps working |
|---|---|
| New mail, replies, and forwards | Receiving mail |
| Sending approved mail (old outbound modes) | Reading received mail |
| Scheduled mail | Viewing and changing settings in the console |
Mail blocked during the stop doesn't go out automatically when you resume.
Stop one agent
Open Overview
Open the agent's Overview and scroll to the Emergency stop row at the bottom.
Stop
Choose Stop and confirm.
To resume, choose Resume in the same place. Sending follows the policy again. An agent that Atmark operators put on hold can't be resumed from the console; contact support.
Stop the whole organization
Open Settings
Go to Settings › Emergency stop.
Stop everything
Choose Stop the whole organization and confirm. A banner at the top of every screen says emergency stop is on for the whole organization.
To resume, an owner chooses Resume under Settings › Emergency stop. Admins can turn on a whole-organization stop but can't lift it.
Operator freeze
If a banner says Atmark operators froze sending for your organization, an operator stopped it. Resuming from your side won't lift it. Contact support.
Feedback on this page? Write to support@atmark.ai.